FAQ


DO I HAVE TO BE A BOHEMIAN BRIDE IN ORDER TO SHOP Neue?

No way! We do carry a selection of boho gowns, but we also offer modern and minimalist dresses. If you have your heart set on a super traditional silhouette, note that we do NOT carry a lot of ballgown or mermaid shapes.


What price range of gowns do you carry?

Neue Bride carries a range of gowns starting from $1500 - $4000, with most of our inventory falling around the $2000 - $2500 range.


DO I NEED TO BOOK AN APPOINTMENT?

Yes! If you would like to try on a dress from our selection, an appointment will be required. We are focused on an intimate atmosphere, therefore we can only accommodate a small amount of people in our studio at one time. Our appointments may last up to 90 minutes and are reserved for the serious bride ready to purchase a made-to-order gown. We realize that plans may change, but please take your appointment time seriously and let us know 48 hours in advance if something comes up!


WHEN SHOULD I START WEDDING DRESS SHOPPING?

We recommend you start shopping for wedding dresses 9-12 months ahead of time. You should purchase a gown within 8-9 months ahead of your wedding. our selection of gowns are made to order and you'll want to leave enough time for alterations. This ensures there is plenty of time, as it can take 4-6 months lead time for a designer to cut your gown. Don't stress if you are a last minute bride, we still might be able to work within your time frame.


WHAT SIZE DRESSES ARE AVAILABLE TO TRY ON?

Our dress samples currently range from size 6-12. Dresses are available to purchase in most sizes depending on the designer. During your fitting, we will take your measurements and order the best size gown for you. please be patient with us as we expand our collection to carry a broader spectrum of sizes in order to accommodate more brides.


WHO SHOULD I BRING TO MY APPOINTMENT?

Less is more when it comes to opinions on your wedding dress! For the initial appointment, we recommend limiting your enterouge to 2-3 trusted friends or family members. If you choose to bring more than that, please note that our studio cannot accommodate a large group without advance notice. 


CAN I GET ALTERATIONS DONE AT Neue bride?

We do not offer alterations in-house, but can refer you to a trusted seamstress in the area. After you purchase your gown, we will produce it for you in a size based on measurements we take during your appointment. Even with the correct sizing, your gown may need to be altered (hem length, strap length, etc.) to achieve the desired fit.


What is a trunk show exactly?

Trunk shows are an opportunity for us to showcase more of a designers collection or special pieces that we don’t permanently carry in the shop. If you have fallen in love with a specific designer, a trunk show is an incredible time to be able to try on many pieces from their collections. It is possible that we can offer special pricing for that trunk show weekend as well.


I bought my dress at neue bride, how can my wedding be featured on the blog or instagram?

We would absolutely love to feature you! Send us an email with your photo gallery and any necessary crediting to photographer or vendors and submit to sydney@neuebride.com. You can also use the hashtag #neuebride on instagram, so we will be able to see your photos.


I want Neue bride to carry my designs or products! How can that happen?

We pride ourselves on carrying unique designs that no one else has. If you think your brand matches our aesthetic or you know someone's design that would be perfect for our studio, please send an email to hello@neuebride.com and we will be in touch as soon as we can!


 

Policy


RETURNS, CANCELLATIONS and Changes POLICY

All of our gowns are made-to-order upon purchase for the bride. As the gown is being ordered and made just for you, returns and exchanges are just not possible. Once you find the dress, stop shopping and enjoy the rest of the wedding planning and engaged life! Please note that we are not responsible for alterations or changes in dress sizing due to weight loss/gain, pregnancy, plastic surgery, or changes in your accessories.


Sample Sale Wedding Dresses

Sample Sale dresses are gowns that have been tried on in our store. All sample sale gowns will be professionally cleaned and steamed before your purchase. All sample sale gowns may need minor to extensive repairs and alterations depending on the sample sale gown condition and size. All sample sale gowns are a FINAL SALE, and are non-returnable. If you have questions regarding the condition of a sample sale gown prior to purchase please let us know.


POLICY CHANGES

Neue Bride may periodically update policies including for new, unanticipated uses not previously disclosed. Any changes made will be posted here. Feel free to contact us with any questions about our Policy through our website contact form.