FAQ


DO I HAVE TO BE A BOHEMIAN BRIDE IN ORDER TO SHOP Neue?

No way! Our style definitely leans more toward that bohemian vibe, but we also offer modern and minimal dresses. If you have your heart set on a super traditional designer gown, we recommend coming to see us for our accessories and headpiece offerings instead!


DO I NEED TO BOOK AN APPOINTMENT?

Yes! If you would like to try on a dress from our selection, an appointment will be required. We are focused on intimate and personal service, therefore we can only acccomodate a small amount of people in our studio at one time. Our appointments may last up to 90 minutes and are reserved for the serious bride ready to purchase a made-to-order gown. We realize that plans may change, but please take your appointment time seriously and please let us know 48 hours in advance if something comes up!


WHEN SHOULD I START WEDDING DRESS SHOPPING?

We recommend you start looking for wedding dresses about nine months ahead of time. You should purchase a gown within six to eight months ahead of your wedding. Normally dresses are made to order and you'll want to leave a few weeks for alterations. Don't stress if you are a last minute bride, we still might be able to work within your time frame.


WHAT SIZE DRESSES ARE AVAILABLE TO TRY ON?

Our dress samples range from size 6-12. Dresses are available to purchase in most sizes, depending on the designer. During your fitting, we will take your measurements and order the best size gown for you.


WHO SHOULD I BRING TO MY APPOINTMENT?

Less is more when it comes to opinions on your wedding dress! For the initial appointment, we recommend limiting your enterouge to a few trusted friends or family members. If you choose to bring more than that, please note that our studio cannot accommodate a large group without advance notice. 


CAN I GET ALTERATIONS DONE AT Neue bride?

We do not offer alterations in-house, but can refer you to a trusted seamstress in the area. After you purchase your gown, we will produce it for you in a size based on measurements we take during your appointment. Even with the correct sizing, your gown may need to be altered (hem length, strap length, etc.) to achieve the desired fit.


What is the price range of your gowns?

Currently, our gowns range from about $1500 to $4000. The majority of our gowns fall somewhere in the middle of that range. We do not have traditional sales on our gowns at this time. We will occasionally offer a sample sale, but that only includes the physical sample that has been tried on in the shop and is now being sold off the rack. follow our social media accounts @neuebride to stay informed about events.


I bought my dress at neue bride, how can my wedding be featured on the blog or instagram?

we would absolutely love to feature you! send us an email with your photo gallery and any necessary crediting to photographer or vendors. please title your email "neue bride feature" and submit to sydney@neuebride.com. you can also use the hashtag #neuebride on instagram, so we will be able to see your photos.


I want Neue bride to carry my designs or products! How can that happen?

We pride ourselves on carrying unique designs that no one else has. If you think your brand matches our aesthetic or you know someone's design that would be perfect for our studio, please send an email to sydney@neuebride.com and we will be in touch as soon as we can!


 

Policy


RETURNS, CANCELLATIONS and Changes POLICY

All of our gowns are made-to-order upon purchase for the bride. As the gown is being ordered and made just for you, returns and exchanges are just not possible. You have a 24 hour period to make any sizing updates or changes to your order. Once you find the dress, stop shopping and enjoy the rest of the wedding planning and engaged life! Please note that we are not responsible for alterations or changes in dress sizing due to weight loss/gain, pregnancy, plastic surgery, or changes in your accessories.

Accessory Returns

After a 24 hour period we cannot change the size, color, or style of your purchase without requiring a fee. Accessory returns after 24 hours will be subject to a 15% restocking fee. 

Sample Sale Wedding Dresses

Sample Sale dresses are gowns that have been tried on in our store. All sample sale gowns will be professionally cleaned and steamed before your purchase. All sample sale gowns may need minor to extensive repairs and alterations depending on the sample sale gown condition and size. All sample sale gowns are a FINAL SALE, and are non-returnable. If you have questions regarding the condition of a sample sale gown prior to purchase please let us know.

POLICY CHANGES

neue bride may periodically update policies including for new, unanticipated uses not previously disclosed. Any changes made will be posted here. Feel free to contact us with any questions about our Policy through our website contact form.